Return & Refund Policy

Collection: Return & Refund Policy

Return & Refund Policy

We want you to be completely satisfied with your Bascuda purchase, and we understand that sometimes things may not go as planned. Please read our Return and Refund Policy to understand the procedures and guidelines for returning items and seeking refunds.

1. Returns Eligibility: We accept returns for products that are unworn, unused, and in their original condition. To be eligible for a return, please initiate the process within 30 days of receiving your order. Unfortunately, we cannot accept returns for personalized or custom-made items.

2. Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. Once approved, you will receive instructions on how to send the item back to us. Please ensure the product is securely packaged to prevent damage during transit.

3. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or damaged item). We recommend using a trackable shipping method to ensure the safe arrival of your return.

4. Refund Process: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider's policies.

5. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs, if applicable.

7. Non-Returnable Items: Certain items, such as gift cards and downloadable products, are non-returnable and non-refundable.

8. International Returns: For international returns, please contact our customer support team for specific instructions and information on return shipping.

9. Cancellation Policy: You may cancel your order within 24 hours of placing it. If your order has already been shipped, the return process will apply.

We strive to make the return and refund process as smooth as possible, aiming to provide a resolution that ensures your satisfaction with Bascuda products.

Should you have any further questions or concerns, please don't hesitate to contact our customer support team using contact methods on Contact Us page. Your satisfaction is our priority, and we're here to ensure your shopping experience with Bascuda is exceptional in every way.

Thank you for choosing Bascuda.

Last updated: 18 August 2023

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